Site FAQ


How do I change my account information?

1. Go to main menu item Home > Manage Your Profile.

2. Adjust your account and make sure to click Update to save your settings.

Note: does not share the same database as; therefore, changing your username or password on will not change your account on or any other campus website.

What do I do if I forgot my username and/or password

1. In the Login box on the main menu, click "Forgot Login?" 2. Select "Lost Username" or "Lost Password." 3. Enter the email address you used when you created your account on (and username for Lost Password) and the system will email you your username or password. If you can't remember what email you signed up with then contact This email address is being protected from spambots. You need JavaScript enabled to view it.


How do I subscribe to my courses?

1. In the main menu, select Courses > Course List (All Courses).

2. Use the drop-down program filter on the upper right to help find your course.

3. Once you've found your course and entered it, click Subscribe.

Courses you have subscribed to will appear under main menu item Courses > Course List (My Courses).

What if I don't see my course listed?

Courses are managed and maintained by the instructors, so if you don't see your course listed then contact your instructor. Courses are generally online three weeks before the class starts.

Why isn't my course listed under My Courses?

My Courses shows only the courses you have subscribed to on This is separate from registering to courses on GaelXpress.

How do I login to my course forum?

You login to your course forum using your username and password.

If you're having trouble logging into the forum it's mostly likely because your username and/or password is too long. Instructions on how to adjust your account settings can be found under the Login section of the FAQ.

How do I delete a course forum topic?

Only administrators can delete a forum topic; this prevents accidental deletions of other users' work. You can request a topic to be removed by contacting

I chose the wrong course, how do I unsubscribe myself from that course?

Unfortunately, you cannot unsubscribe yourself from a course; if this happens, please contact

Email Lists

How do I subscribe or unsubscribe from my cohort e-mail list?

You will find instructions on how to subscribe to your cohort email list in the main menu under Community > Cohort Email Lists.

Why isn't my PMBA class on the e-mail list?

PMBA class e-mail lists are not automatically created—those lists are created by request from the professor. If you feel your class would utilize an e-mail list, please contact your professor. Once a PMBA e-mail list is created, students will then have to manually subscribe to that list.

Web Conference

I'm having issues uploading PDFs and/or PowerPoint files to the share pod

The most likely culprit is the name of the file itself: refrain from using special characters (underscore is fine) and long file names. With PowerPoint, make sure to save files as PPTX, not the older PPT. With PDF, if the problem is still not resolved then the final solution is to "reprint" the PDF, which can be done by going to File > Print then for printer selection choose Microsoft Print to PDF—note, this action will break any hyperlinks and fillable inputs, but that is more of a concern using the PDF outside of Adobe Connect.

I have a new computer. How do I reinstall the web conferencing software?

Adobe Connect uses a plugin that while not required to have as a Participant, it enhances the viewing experience and is recommended to install. To ensure your computer will work with Connect and to install/update that plugin click here.

Note: Faculty are required to download this plugin to login as Host. And students, that are expected to upload documents as Presenters, will also be required. Connect does prompt required users in-session to download this plugin if they do not have already.


How do I upload a bookmark?

You will find instructions on how to do this here.

How do I edit or remove a bookmark I've uploaded?

Only administrators can edit/remove a bookmark; therefore, to request for either of these changes contact This email address is being protected from spambots. You need JavaScript enabled to view it.


All support questions that relate to, which includes your official email, GaelXpress,, and other website the college manages other than, should be directed to IT Services at 925-631-4266 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Where do I get help on classroom equipment?

For help with classroom equipment, including projectors, classroom computers, printers et cetera, please contact IT Services at 925-631-4266 or This email address is being protected from spambots. You need JavaScript enabled to view it..