Site FAQ


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Login

How do I change my account information?

1. Go to main menu item Home > Manage Your Profile.

2. Adjust your account and make sure to click Update to save your settings.

Note: smcmba.com does not share the same database as my.stmarys-ca.edu; therefore, changing your username or password on smcmba.com will not change your account on my.stmarys-ca.edu or any other campus website.

What do I do if I forgot my username and/or password

1. In the Login box on the main menu, click "Forgot Login?" 2. Select "Lost Username" or "Lost Password." 3. Enter the email address you used when you created your account on smcmba.com (and username for Lost Password) and the system will email you your username or password. If you can't remember what email you signed up with then contact This email address is being protected from spambots. You need JavaScript enabled to view it.


Courses

How do I subscribe to my courses?

1. In the main menu, select Courses > Course List (All Courses).

2. Use the drop-down program filter on the upper right to help find your course.

3. Once you've found your course and entered it, click Subscribe.

Courses you have subscribed to will appear under main menu item Courses > Course List (My Courses).

What if I don't see my course listed?

Courses are managed and maintained by the instructors, so if you don't see your course listed then contact your instructor. Courses are generally online three weeks before the class starts.

Why isn't my course listed under My Courses?

My Courses shows only the courses you have subscribed to on smcmba.com. This is separate from registering to courses on GaelXpress.

How do I login to my course forum?

You login to your course forum using your smcmba.com username and password.

If you're having trouble logging into the forum it's mostly likely because your username and/or password is too long. Instructions on how to adjust your account settings can be found under the Login section of the FAQ.

How do I delete a course forum topic?

Only administrators can delete a forum topic; this prevents accidental deletions of other users' work. You can request a topic to be removed by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

I chose the wrong course, how do I unsubscribe myself from that course?


Unfortunately, you cannot unsubscribe yourself from a course; if this happens, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Make sure to provide the name and number of the course, as well as the name of the professor teaching it. 


Email Lists

How do I subscribe or unsubscribe from my cohort e-mail list?

You will find instructions on how to subscribe to your cohort email list in the main menu under Community > Cohort Email Lists.

Why isn't my PMBA class on the e-mail list?


PMBA class e-mail lists are not automatically created—those lists are created by request from the professor. If you feel your class would utilize an e-mail list, please contact your professor. Once a PMBA e-mail list is created, students will then have to manually subscribe to that list.


Web Conference

My audio or video is not working. How do I configure it?

 

How to set your default Video setting to OFF

Zoom’s default video setting is to be ON. For your online class you do not want your video to start automatically when you join a meeting.

To set the deafult video to off, follow these steps:

  1. Open your Zoom client
  2. Click “Settings” in the upper right hand corner
  3. Select Video. Under “Meetings” click the box next to “Turn off my video when joining a meeting”

Bookmarks

How do I upload a bookmark?

You will find instructions on how to do this here.

How do I edit or remove a bookmark I've uploaded?


Only administrators can edit/remove a bookmark; therefore, to request for either of these changes contact This email address is being protected from spambots. You need JavaScript enabled to view it.


General


All support questions that relate to stmarys-ca.edu, which includes your official email, GaelXpress, my.stmarys-ca.edu, and other website the college manages other than smcmba.com, should be directed to IT Services at 925-631-4266 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Where do I get help on classroom equipment?

For help with classroom equipment, including projectors, classroom computers, printers et cetera, please contact IT Services at 925-631-4266 or This email address is being protected from spambots. You need JavaScript enabled to view it..


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